Information for AllClear Gold and AllClear Gold Plus policyholders:

On 12 January 2016 there was an explosion on the Sultanahmet district of Istanbul. The Foreign and Commonwealth Office (FCO) added advice regarding this incident, but have NOT advised against travel.

This attack resulted in 10 deaths and at least 15 injured, including tourists; however it is not currently thought to include British nationals.

If you’re currently in Istanbul, Turkey: Contact your holiday company as soon as possible for further advice.

We have also updated the advice regarding what cover we can offer you if you’re currently in Turkey below:

Medical expenses – Any medical claims arising as a result of any attacks are fully covered under the policy terms and conditions.

Repatriation – We are not currently aware that any travel companies or FCO are repatriating customers from the resort. If, for any reason, you’re unable to be repatriated by either of these then we will provide cover for this in line with your medical needs.

Cutting short your trip – As the FCO are not advising against travel, no cover is provided for cutting short your trip, unless this is confirmed as medically necessary following injury associated with the incident.

Travel delay – Flights in and out of Istanbul, Turkey, should not be affected and therefore only standard cover is provided under this section and nothing has been extended with regard to this incident.

Baggage claims – any baggage claim associated with this incident will be considered. If any delay or loss occurs if the government arrange for its return, claims should initially be submitted to that government Authority before being submitted to us for consideration.

If you are due to travel to Istanbul, Turkey: Contact your holiday company as soon as you can as they should be able to either rearrange your holiday for another time or offer you a full refund. As the FCO are not advising against travel, no cover is provided for cancelling a trip to Istanbul, Turkey.

If you wish to change your travel plans / cancel, you should speak to your travel companies for further advice. If you have a travel insurance policy with us, we can change this to cover your new holiday providing the new trip is within three months of your original departure date, is for the same (or no longer) duration and is to the same geographical area.

If your trip is cancelled and you are being fully refunded by your holiday company and so have no claim to make under this insurance, we will also consider the cancellation and refund of your existing policy.  Please note that this will only apply to Single Trip policies for specific trips covering the dates concerned.

Cover under your ‎policy will automatically extend if you are unable to return home as planned.

Please note that our advice remains valid until further notice.

FCO Advice: